General Questions

How will I know which store a product is available?
To get informed, you can contact our customer service department, knowing for your best & fastest service the product code you are interested in.

Where can I find information (address, working hours) for your physical stores?
You can find a list of Sneaker10 stores here and by clicking on what you are interested in, you will see your address, map of the area, opening hours and the name of the person responsible for the store.

The prices in the online store are the same as those in Sneaker10 stores?
Yes except for specific bids made exclusively for e-purchases. If you have any questions about the price, please contact our customer service department.

Are products that have been depleted in any size or colour, restocked?
At you will find tremendous variety in all categories, both products and sizes. If a product / size is exhausted, we will try to refresh it as soon as possible, of course, it can, at any time, resolve an order cancellation / refund and reappear as an available product / size that is exhausted. If there is no stock in a product / size then we automatically withdraw it from the site.

Can I receive my email with the latest news and offers from
Yes. Just by subscribing to the "Newsletter" you will receive information about the latest news, offers and events at

Can I stop receiving the Newsletter?
Yes. The process is very simple. Open any "Newsletter" and click on the relevant link at the end of the message or let us know by email.

How do I recover the password to my member account if I have forgotten it?
If you have forgotten your password, you can retrieve it in the "Sign In" section. Fill in your email and click "I forgot my password". You will receive an email with your new password.

What should I do if I receive a defective product?
We take 100% responsibility for all the products we have sent. If the product you received is considered to have a defect, then call directly at the customer service department.

What should I do if I receive a product I did not ask for?

In case you accidentally picked up a product that you have not ordered, please contact our customer service department directly.

How could I buy an Electronic Gift Card?
You can buy an Electronic Gift Card, with three simple steps online here.

What is the minimum and maximum purchase amount for the Online Gift Card?
You can choose an Electronic Gift Card from €15 to €100.

What is the expiration date of the Electronic Gift Card?
An Electronic Gift Card has a validity period of 12 months from the date of purchase.

How is an Electronic Gift Card sent?
An Electronic Gift Card is sent, by email or sms, instantly as soon as you complete the order to the recipient.

Marketplace Title 1
Marketplace Title 2
Marketplace Text 1
Marketplace Text 2